HTN Virtual Hospital guarantees its users, 24 hours a day, subject to informed consent:

1. Multi-specialist medical teleconsultation service

Users can, immediately and for multiple pathologies:

• access to teleconsultations, video consultations and second opinions delivered in real time by a team of medical specialists.

2. Constant and continuous telemonitoring service of vital parameters

Telemonitoring has a purely technological value and allows HTN specialists to constantly monitor the vital parameters of the user without him having to go to the doctor’s office or to a health facility.

3. Health Remote Surveillance Service

Health remote surveillance has a purely clinical value and promotes a safe and serene life both for the healthy user and for the user suffering from chronic diseases (such as heart disease, bronchopneumopathies, diabetes mellitus, arterial hypertension).

The service makes use of specialist doctors and nurses “tutors” who, in a programmed and constant way, interact with subscribers.

The user has the accessibility always and everywhere, through the HTN APP, to his Personal Health Dossier.

All clinical-instrumental services are provided, in real time through the advanced “SmartTelemedicine Plarform”, by medical specialists.

The heart of the HTN Virtual Hospital system is represented by the Service Center of Excellence in Brescia which:

• it works, 24 hours a day, as an operations center of call-centers (services mainly in voice) and contact centers (web-services, fax, e-mail, video)
• uses the advanced “SmartTelemedicine Platform” (on which all services are attested in web-based mode).

Currently HTN Virtual Hospital meets the growing need for multi-specialist healthcare services:

• between Hospitals and individual users
• between small hospitals and centers of excellence
• between Hospitals and General Practitioners
• between Hospitals and Pharmacies
• between Hospitals and RSA.

Flexibility and speed of the HTN Virtual Hospital response system are guaranteed 24 hours a day by the telework of medical specialists.

The HTN Virtual Hospital Service Center of Excellence manages two types of operational flow:

1. Voice calls to the call center

• arrival of a telephone call (generated by users, patients, General Practitioners, Health Facilities, Pharmacies etc.)
• routing the phone call to the first free technical operator
• communication of the user with the hospital specialist doctor for teleconsultation / second opinion or with the nurse for the provision of nursing telenursing-triage
• reporting, online or store and forward, of the biological signals received (electrocardiograms, spirometry, images, etc.) by HTN hospital specialists
• storage of all data
• availability on the net of the Personal Health Dossier (updated) for all those who have specific access passwords

2. Requests to the contact center (via email, web contact, video etc.)

• arrival at the contact center of a request
• evasion of the same, in real time, by the professional operators on duty.

Twenty-five years of fruitful work have allowed HTN Virtual Hospital to populate its database with over two million users.

The current national network consists of:

• Acute care and rehabilitation institutes
• Colleges
• Users/Patients
• General Practitioners
• Medical Specialists
• Private Health Facilities
• Pharmacies
• RSA-RSD
• Occupational physicians
• Sports doctors

The staff of HTN Virtual Hospital is composed of highly specialized medical and nursing staff and an Information and Communication Technology working group constantly engaged in the identification, development and implementation of new, innovative software and network solutions.

From the continuous work of synthesis between the professional health part and the IT-technological one, the SmartTelemedicine Platform (an advanced web-based Health Care platform) and the HTN Telemedicine APP were born, which are used for the creation and delivery of all HTN Services.

SmartTelemedicine Platform has as its peculiarity:

1. clinical innovation (linked to the possibility, in real time, to provide early diagnosis, remote control, follow-up and decision support)
2. technological innovation (linked to the use of machine learning techniques integrated with ontological reasoning; techniques that, applied in real time to the raw data provided by the sensor infrastructure, allow the recognition of a wide range of human activities and clinical situations at potential risk);

• market innovation (represented by the possibility of acquiring multiple information inside the home and/or on the move and being able to correlate it with the user’s clinical history).

 APP HTN-Telemedicine has as its peculiarity:

• the real-time collection of the user’s personal, physiological and vital parameters;
• remote monitoring;
• the activation of a structured alarm system in case of emergency.

It is free, easy and monitored 24 hours a day by a dedicated medical team.

The APP allows you to enter multiple measurements of biological parameters such as blood pressure, blood sugar, oximetry, body weight and many others, as well as to check the physical activity performed or the quality of sleep.  You can choose to:

• manually enter the measurements made thanks to electromedical devices already in your possession;
• use compatible Bluetooth devices integrated into iOS or Android platforms whose detections will be automatically stored in your personal health file.

It is possible to request, to the Pharmacies of the national network Federfarma-HTN:

• the report, signed by an HTN specialist doctor, summarizing all the recorded surveys, accompanied by an interpretative comment of all the data both in their punctual value and in the trend of the same between them and over time;
• the access credentials “in writing mode” to your health dossier for the inclusion of further clinical news, health services, laboratory investigations, diagnostic images, therapies and any other information that may possibly serve to have all your medical history in a single archive, always available and immediately available in the APP.

HTN guarantees that the personal health dossier in which all data are stored is protected according to current Italian and European regulations on privacy (HTN is GDPR compliant with EU regulation 679/2016).